About Mad Casino
Mad Casino is built by people who play pokies themselves: a team under Mad Entertainment B.V., making the casino we always wanted as players. This page sets out who we are, how we're licensed, and what we hold ourselves to every day you play here.
Who We Are at Mad Casino
Mad Casino came out of a simple frustration: withdrawal windows measured in days, pokie libraries padded with filler, and support desks that went quiet once you signed up. Mad Entertainment B.V. launched the platform in 2025 to fix those three things before anything else.
Everything since launch has followed that same order. Fast payouts first, a hand-picked library second, humans on chat third. Each milestone below marks a promise we made to Australian players on day one and kept.
Milestones we're proud of
- Launched in 2025 with 6500+ titles from 18 studios on day one
- PayID, Neosurf and CashtoCode rails added for Australian banking, alongside Visa, Mastercard, Skrill, MiFinity and Jeton
- Crypto support across Bitcoin, Ethereum, Litecoin and Tether, with payouts cleared in an hour or less
- 24/7 live chat staffed in English, German, French and Spanish
What You'll Find Here
Deposits start at 30 AUD through PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton and four cryptocurrencies. Withdrawals run from 30 AUD up to 16,000 AUD per day and 80,000 AUD per month, with no fees charged on our side. Crypto payouts clear in under an hour, e-wallets within 24 hours, and cards or bank transfer within 1 to 5 business days.
Sports betting sits outside our scope on purpose. We run a casino only, and we'd rather do one thing properly than split attention across a sportsbook.
Our Curaçao Licence
Mad Entertainment B.V. holds licence OGL/2026/1234/0567 issued in Curaçao, and every game on the site operates under that licence. Regulated boundaries matter to us, which is why we block play from the USA, UK, Netherlands, France, Spain, Italy, Belgium, Sweden, Denmark, Portugal and Romania rather than skirt the rules.
Verification sits at the front of the withdrawal path, not the end of it. Before your first payout we ask for ID, proof of address and confirmation of your payment method, and review usually wraps within 48 hours. It protects your balance as much as it protects us.
Security and Fair Play
Every request between your device and our servers travels over TLS encryption, and card details are handled through PCI-DSS certified payment gateways rather than stored on our systems. Account access is guarded by mandatory strong authentication on sensitive actions, including withdrawals and password changes.
On fairness: each studio supplying our 6500+ titles runs RNG software certified by independent testing labs, with published return figures behind audit reports. Crash games take it a step further by publishing verifiable outcome hashes, so you can check any round yourself after it closes.
Our Responsible Gambling Pledge
Real-money play needs guardrails, and we'd rather you set them yourself than have us impose them later. Your account tools include deposit limits, loss limits, session reminders and full self-exclusion, adjustable from your profile without raising a support ticket.
If gambling stops being fun, stop and get help. Gambling Help Online runs a free, confidential line on 1800 858 858, around the clock, and our support team will point you to it without judgement. Play here is strictly for adults 18 and over.
Talk to Our Team
Behind the platform is a team spread across Europe and Australia, working under Mad Entertainment B.V. with headquarters in Curaçao. Support runs 24/7 through live chat, with email at [email protected] for anything that needs a paper trail.
Aussie players get local-fluent answers on PayID deposits, bonus wagering and withdrawal timing, not scripted copy. Ask us anything about this page and we'll answer it straight.
Frequently Asked Questions
Is Mad Casino a licensed casino?
Yes. We operate under Curaçao licence OGL/2026/1234/0567, held by our parent company Mad Entertainment B.V.
Who owns and operates Mad Casino?
Mad Entertainment B.V., registered in Curaçao, owns and runs the platform. You can reach the team any time via 24/7 live chat or [email protected].
How do you keep the games fair?
All 6500+ titles come from studios whose RNG software is certified by independent testing labs, and our crash games publish verifiable outcome hashes for every round.
What responsible gambling tools do you offer?
Deposit limits, loss limits, session reminders and self-exclusion are built into your account. Free confidential help is available any time on 1800 858 858.