Our Privacy Policy in Plain Terms
We run madcasino-pokies.com under licence OGL/2025/1234/0567 issued in Curaçao, and this policy sets out exactly what personal data we collect, why we hold it and what you can do about it.
What Data We Collect
Categories of personal data
When you register an account, make a deposit or simply browse our site, we collect several distinct categories of personal data. We keep these categories separate and process each one only for the purposes stated in this policy.
- Identity data: your full name, date of birth, email address, phone number and residential address
- Verification documents: passport, driver's licence or other government ID, proof of address and proof of payment method
- Transaction data: deposits, withdrawals, bet history, bonuses claimed and game outcomes
- Technical data: IP address, device identifiers, browser type, operating system and approximate location
- Gameplay behaviour: games played, session duration, wagering patterns and responsible-gambling indicators
- Marketing preferences: which channels you opted into, your promo code history and communication settings
How We Use Your Data
We process your data to open and run your account, meet our legal obligations and keep the site safe. Every processing activity ties back to one of these purposes, and we never sell your personal data to advertisers.
- Creating and managing your player account, including login and account settings
- Verifying your identity under our KYC policy before your first withdrawal
- Processing deposits and withdrawals through PayID, cards, e-wallets and crypto
- Preventing fraud, money laundering, bonus abuse and multi-accounting
- Monitoring gambling behaviour against our responsible-gaming tools
- Sending marketing messages where you have given consent
- Meeting reporting and record-keeping duties owed to our regulator
Our Legal Bases
Why the law lets us process
Contract: we process identity, transaction and gameplay data because we must perform the account agreement you signed with us. Without this data we cannot hold your funds or settle your bets.
Legal obligation: verification documents and transaction records are processed to comply with anti-money-laundering and licensing rules that bind us as a licensed operator.
Legitimate interest: we rely on legitimate interest for fraud prevention, security monitoring and improving our site, but only where the benefit to you and us outweighs any impact on your privacy.
Consent: marketing emails, SMS and personalised offers run only on your consent, which you may withdraw at any time without losing access to your account.
How Long We Keep It
Retention depends on the type of data and the rules that apply to it. Transaction and verification records sit with us for at least five years after your last activity, because our licence demands it. Everything else goes as soon as the purpose expires.
| Data category | Retention period |
|---|---|
| Identity data | While your account is open, then 5 years for records |
| Verification documents | 5 years after account closure |
| Transaction data | Minimum 5 years under regulatory rules |
| Technical and device data | Up to 13 months for analytics |
| Gameplay behaviour | 5 years for AML and dispute resolution |
| Marketing preferences | Until you withdraw consent or delete your account |
Who We Share It With
We share data only with parties who need it to deliver our service, and every recipient is bound by contractual confidentiality. Categories include payment processors handling your deposits and withdrawals, KYC and AML screening providers verifying your documents, our regulator when reports or audits are required, and analytics services that help us understand how the site performs. Game providers receive only your player ID and session token, never your full profile. When you contact support by email or live chat, we keep those messages for quality and dispute purposes.
Your Rights Over Data
You control your personal data, and we act on every valid request within 30 days. If you are in the EU or a jurisdiction with equivalent laws, you may lodge a complaint with your local data protection authority as well.
- Access: get a copy of the data we hold about you
- Rectification: correct anything inaccurate or incomplete
- Erasure: ask us to delete data we no longer need, subject to regulatory retention
- Portability: receive your data in a machine-readable format
- Objection: object to processing based on legitimate interest
- Withdraw consent: opt out of marketing at any time from account settings or any email footer
- Complain: escalate to your data protection authority if you believe we mishandled your data
Cookies and Tracking
We use essential cookies to keep you logged in and remember your session, plus optional analytics and marketing cookies that load only with your consent. Full details, including how to change your cookie settings or clear existing ones, are on our dedicated Cookies Policy page.
How We Protect Your Data
All traffic between your device and our servers is encrypted with TLS, and stored data is encrypted at rest. Access to player records is limited to staff who need it for support, payments or compliance, and every access is logged and reviewed. We run regular security testing and patch our systems promptly. If a data breach ever affects your personal data, we will notify you and the relevant regulator without undue delay.
Contact Our Data Officer
Questions about this policy or any privacy request go straight to our data protection officer at [email protected]. You can also reach our support team by live chat 24/7 or by email at [email protected]. We answer privacy requests in English and keep written confirmation of every outcome.
Frequently Asked Questions
Do you sell my personal data to third parties?
No. We never sell your data. We share it only with processors and providers who need it to run your account, and each one is bound by confidentiality obligations.
How long do you keep my verification documents?
We retain ID and proof-of-address documents for 5 years after your account closes, as our licence requires for anti-money-laundering records.
How do I stop marketing emails from Mad Casino?
Withdraw consent from your account settings or click the unsubscribe link in any email. Processing stops immediately and your preferences are updated across all channels.
Can I get a copy of all data you hold on me?
Yes. Email [email protected] requesting access and we will send a copy of your personal data in a machine-readable format within 30 days.
Is my payment information stored on your servers?
Card and wallet details are processed by licensed payment providers, not stored on our servers. We keep only transaction records tied to your account.