Our Terms and Conditions

These terms govern your use of our platform. By registering an account with Mad Casino you accept every clause below, so please read them before you play.

Accepting These Terms

When you create an account, tick the acceptance box or place a single wager, you confirm that you have read, understood and agreed to be bound by these terms. The agreement takes effect immediately and continues until either you close your account or we terminate it under the clauses below. If you do not agree with any part, do not register or play on our platform. We recommend that you keep a copy of the current version for your records.

• These terms apply together with any specific bonus or promotion rules published alongside them.
• Where a specific promotion sets its own conditions, those conditions prevail over this general document.
• By continuing to use our platform after we publish changes, you accept the updated version.

Who May Register With Us

Eligibility

You must be at least 18 years old, or the legal gambling age in your jurisdiction if higher, to open an account. We are licensed in Curaçao under licence OGL/2025/1234/0567 and do not operate in every country. You are responsible for checking whether online gambling is lawful where you live. Accounts are not available to residents of the United States, the United Kingdom, the Netherlands, France, Spain, Italy, Belgium, Sweden, Denmark, Portugal or Romania.

• One account per person, per household, per IP address and per payment method.
• You must register with accurate personal details; false information voids your winnings.
• Identity documents, proof of address and payment method verification must be supplied before your first withdrawal.
• We may request verification at any point in the relationship, not only at withdrawal.

Deposits, Withdrawals and Verification

Payments

You may deposit and withdraw using the methods listed in the cashier, including cards, e-wallets, bank transfer and supported cryptocurrencies. All payment instruments must be registered in your own name; third-party deposits are rejected and returned. The minimum deposit and withdrawal amount is 30 AUD, and withdrawal caps are 16,000 AUD per day and 80,000 AUD per month. We charge no fees of our own, although your bank or wallet provider may apply its own charges.

• Crypto withdrawals are processed within one hour in most cases; e-wallets within 24 hours; cards and bank transfers within one to five business days.
• Withdrawals are subject to KYC review of up to 48 hours before release.
• An account left dormant for 12 consecutive months may attract an administrative review, and we may close it after notifying you at your registered email address.

General Bonus Rules

Every bonus we publish carries its own set of terms, and those terms form part of this agreement. The general principles below apply unless a specific promotion states otherwise. Bonuses are intended for recreational play, and we reserve the right to withhold or reclaim funds where they have been obtained through misuse.

• Wagering requirements must be completed before bonus funds or related winnings can be withdrawn.
• While an active bonus is running, the maximum permitted bet is 5 AUD or the currency equivalent unless stated otherwise.
• Certain games may be excluded from wagering contribution or from bonus play entirely; the promotion page lists them.
• Bonuses expire if wagering is not completed within the stated validity period; unused bonus funds and winnings are then removed.
• Playing with a bonus in a way we reasonably consider abusive may result in forfeiture of the bonus and associated winnings.

Conduct We Prohibit

Fair play is the basis of our platform, and the clauses below protect every player who uses it honestly. Breaching any of them may lead to confiscation of winnings, account suspension or permanent closure. Where we suspect criminal conduct, we report it to the relevant authorities.

• Fraud, chargebacks and reversed withdrawals used to obtain funds dishonestly.
• Multiple accounts held by one person or coordinated across a group.
• Bonus abuse, including low-risk wagering patterns designed to extract bonus value.
• Collusion with other players or use of bots, scripts or automated tools.
• Accessing our platform through a VPN or other means to disguise your true location or to circumvent a jurisdictional restriction.

Setting Limits and Self-Exclusion

Gambling should stay a form of entertainment, not a way to make money or escape problems. Our responsible gambling tools let you set daily, weekly and monthly deposit limits, loss limits and session reminders the moment you ask for them, and we apply them without delay. You may self-exclude for a fixed period or permanently by contacting our support team at [email protected] or through your account settings. During a self-exclusion we close your access and return any balance owed to you.

• If we notice behaviour that suggests gambling-related harm, we will contact you and may apply protective limits.
• Free, confidential support is available in Australia through Gambling Help Online on 1800 858 858, 24 hours a day.
• Self-exclusion requests, once confirmed, cannot be reversed before their stated end date.

Closing Accounts and Complaints

You may close your account at any time by contacting [email protected]; we will process the request and release any outstanding balance to a verified payment method in your name. If you have a complaint, contact our support team first and we will aim to resolve it promptly. Unresolved complaints may be escalated in writing to management, and we will respond with a final decision within a reasonable period. These terms are governed by the laws applicable to our licence in Curaçao, and you agree to that jurisdiction for disputes, without prejudice to mandatory consumer rights in your country of residence.

How We Update These Terms

We may amend these terms at any time to reflect changes in law, our licence conditions or the way our platform operates. When we make material changes, we notify registered players by email or through a message displayed on login at least seven days before the change takes effect. The revised version is published on this page with a new effective date. If you continue to play after that date, the revised terms apply to you; if you do not accept them, close your account before the effective date and we will settle your balance.

Frequently Asked Questions

Do I have to verify my identity before I can withdraw?

Yes. We require ID, proof of address and payment method verification before your first withdrawal. Verification review takes up to 48 hours.

Can more than one person in my household register with Mad Casino?

No. Our rules allow one account per person, household, IP address and payment method. Additional accounts may be closed and related winnings removed.

How do I self-exclude from the platform?

Contact [email protected] or use your account settings. We will close your access immediately and return any balance owed to you.

How will I know if the terms change?

We notify registered players by email or a login message at least seven days before any material change takes effect, and the revised version is published here.

What happens if I breach the bonus rules?

Winnings linked to misused bonuses may be forfeited and the account reviewed. Each promotion lists the rules that apply to it.